Digital Technology and the Changing Nature of the Workplace on the Performance Effectiveness of the Banking Sector in Bayelsa State of Nigeria
DOI:
https://doi.org/10.64137/31079423/IJEBMR-V1I2P105Keywords:
Digital workplace, Banking sector, Performance effectiveness, CybersecurityAbstract
This study examines the impact of digital technology on the changing nature of the workplace and its influence on performance effectiveness in the banking sector. It specifically investigates the extent of workplace digitalization, employee upskilling needs, cybersecurity challenges, data privacy concerns, and operational efficiency improvements. As the banking industry navigates technological transformation, it faces issues such as cybercrime, digital skill gaps, and customer dissatisfaction due to system failures. The study highlights the necessity of balancing digital innovation with personalized services and effective problem-solving mechanisms. The Theory of Reasoned Action (TRA) underpins the investigation by linking employee and customer intentions to behavior in the digital workplace. Recommendations include investing in cybersecurity infrastructure, enhancing staff training, and adopting customer-centric strategies to optimize digital transformation in Nigerian banks.
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