Information Application and Organisational Performance in Commercial Banks in Yenagoa, Bayelsa State
DOI:
https://doi.org/10.64137/31079911/IJMST-V1I2P105Keywords:
Information application, Organisational performance, Responsiveness, Innovativeness, Commercial banksAbstract
This study examined the relationship between information application and organisational performance in commercial banks operating in Yenagoa, Bayelsa State, with particular focus on responsiveness and innovativeness. The study adopted a descriptive survey research design to enable the collection and analysis of quantitative data from respondents within their natural work environment. The population comprised employees of selected commercial banks in Yenagoa, including management, supervisory, and operational staff who are directly involved in the application and use of information systems. A sample size of ninety-two (92) respondents was selected using a purposive sampling technique. Primary data were collected through a structured questionnaire designed on a five-point Likert scale. The validity of the instrument was ensured through expert review, while reliability was confirmed using the Cronbach’s alpha method. Data collected were analysed using descriptive statistics such as mean and inferential statistics, specifically the Pearson Product-Moment Correlation Coefficient, with the aid of the Statistical Package for Social Sciences (SPSS) Version 23. The findings revealed that information application has a significant and positive relationship with organisational responsiveness and innovativeness in commercial banks in Yenagoa, Bayelsa State. The study concludes that effective application of information enhances organisational performance and recommends increased investment in information systems and staff capacity development to sustain competitiveness in the banking sector.
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