Information Management Procedures and Organizational Performance in the Banking Industry, Bayelsa State
DOI:
https://doi.org/10.64137/31079911/IJMST-V1I2P104Keywords:
Information management procedures, Organisational performance, Information storage, Information safetyAbstract
The research examined the relationship between information management procedures and organizational performance in commercial banks in Bayelsa State. The population is made up of information processing skilled-employees of the studied commercial banks, Bayelsa state. From the human resource units, the figure provided for employees is summed up to be two hundred and forty-one (241). The sample size of this research is calculated by using Krejcie and Morgan's (1978) sample size determination table. To arrive at a sample size of 143. Questionnaire was used as the primary instrument for data collection. Descriptive and inferential analysis was utilized to analyzed collected data and test the formulated hypotheses. The results showed a positive and significant relationship between the study dimensions and the dependent variable, which means that information storage and information safety have a positive and significant relationship with organizational performance. Based on this result, the study concludes that information management procedures have a significant relationship with employee organizational performance in commercial banks, Bayelsa State. There is a need for managers to take advantage of the technological capability to support information application processes. In particular, organizations should use technology to map the location of specific types of knowledge, thereby facilitating the application and sharing of information.
References
[1] B. O. Akinyemi, “Information as a strategic asset: A framework for knowledge acquisition and management,” Journal of Information Science, vol. 43, no. 2, pp. 172-185, 2017.
[2] L. Argote, S. L. Beckman, and D. Epple, “The Persistence and Transfer of Learning in Industrial Settings,” Management Science, vol. 36, no. 2, pp. 140–154, Feb. 1990, doi: https://doi.org/10.1287/mnsc.36.2.140.
[3] M. Armstrong, A handbook of human resource management practice, 10th ed. London: Kogan Page, 2020.
[4] E. O. Bamgboje, A. Oyedijo, and S. L. Adeyemi, “Information management and organizational performance in Nigerian banks,” Journal of Information Technology Impact, vol. 5, no. 2, pp. 45-60, 2015.
[5] P. J. Ortemier, Security Management: An Introduction, Pearson, pp. 1-336, 2004.
[6] G. D. Bhatt, “Knowledge management in organizations: examining the interaction between technologies, techniques, and people,” Journal of Knowledge Management, vol. 5, no. 1, pp. 68–75, Mar. 2001, doi: https://doi.org/10.1108/13673270110384419.
[7] R. Coase, “The Nature of the Firm,” Economica, vol. 4, no. 16, pp. 386–405, 1937, doi: https://doi.org/10.1111/j.1468-0335.1937.tb00002.x.
[8] S. R. Covey, The 7 habits of highly effective people: Powerful lessons in personal change, Free Press, pp. 1-384, 2004.
[9] R. Deshpandé, J. U. Farley, and F. E. Webster, “Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis,” Journal of Marketing, vol. 57, no. 1, pp. 23–37, Jan. 1993, doi: https://doi.org/10.1177/002224299305700102.
[10] G. G. Dess and R. B. Robinson, “Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit,” Strategic Management Journal, vol. 5, no. 3, pp. 265–273, Jul. 1984, doi: https://doi.org/10.1002/smj.4250050306.
[11] Stephen A.W. Drew, “Strategic benchmarking”:, International Journal of Bank Marketing, vol. 13, no. 1, pp. 4–16, Feb. 1995, doi: https://doi.org/10.1108/02652329510075418.
A. Edwinah, Service quality and customer retention in Nigerian banks, University of Lagos Press, 2014.
[12] O. A. El Sawy, G. M. Gomes, and M. V. Gonzalez, “Preserving Institutional Memory: The Management of History as an Organizational Resource.,” Academy of Management Proceedings, vol. 1986, no. 1, pp. 118–122, Aug. 1986, doi: https://doi.org/10.5465/ambpp.1986.4980227.
[13] F. Evwierhurhoma, and J. Oga, “Data storage and organizational performance in Nigerian manufacturing firms,” International Journal of Information Management, vol. 50, pp. 294-304, 2020.
[14] C.O. Ezeobi, and C.S. Human, “Impact of fragmented information systems on organizational decision-making,” International Journal of Information Management, vol. 35, no. 4, pp. 478-489, 2015.
[15] M.H. Gholami et al., “Knowledge application and organizational performance: The mediating role of organizational learning,” Journal of Knowledge Management, vol. 17, no. 5, pp. 791-812, 2013.
A. H. Gold, A. Malhotra, and A. H. Segars, “Knowledge Management: An Organizational Capabilities Perspective,” Journal of Management Information Systems, vol. 18, no. 1, pp. 185–214, May 2001, doi: https://doi.org/10.1080/07421222.2001.11045669.
[16] R. M. Grant, “Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal, vol. 17, no. S2, pp. 109–122, 1996, doi: https://doi.org/10.1002/smj.4250171110.
[17] R. M. Grant and C. Baden-Fuller, “A KNOWLEDGE-BASED THEORY OF INTER-FIRM COLLABORATION.,” Academy of Management Proceedings, vol. 1995, no. 1, pp. 17–21, Aug. 1995, doi: https://doi.org/10.5465/ambpp.1995.17536229.
[18] B. Gupta, L. S. Iyer, and J. E. Aronson, “Knowledge management: practices and challenges,” Industrial Management & Data Systems, vol. 100, no. 1, pp. 17–21, Feb. 2000, doi: https://doi.org/10.1108/02635570010273018.
[19] D. Hislop, Knowledge Management in Organizations: A Critical Introduction. Oxford: Oxford University Press, 2013.
[20] J. Hong, and P. X. W. Zou, “Information storage in construction organizations: A review,” Journal of Construction Engineering and Management, vol. 143, no. 6, 2017.
[21] G. R. Jones and J. M. George, Contemporary management. New York: Mcgraw-Hill/Irwin, 2011.
[22] R. S. Kaplan and D. P. Norton, “The balanced scorecard—measures that drive performance,” Harvard Business Review, 1992. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2
[23] L. Karadsheh, “A theoretical framework for knowledge management process: Towards improving organizational performance,” Proceedings of the International Conference on Information Management and Evaluation, pp. 1-10, 2009.
[24] L. Kimaiyo et al., “Influence of knowledge application on performance of small and medium manufacturing enterprises in Kenya,” International Journal of Academic Research in Business and Social Sciences, vol. 5, no. 4, pp. 1-14, 2015.
[25] H. Koontz, and C. Donnell, Essentials of management, 10th ed, McGraw-Hill, 2013.
[26] M. Lebans, and K. Euske, “A conceptual and operational delineation of performance,” Business Performance Measurement, vol. 1, pp. 65-79, 2006.
[27] H. Lee and B. Choi, “Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination,” Journal of Management Information Systems, vol. 20, no. 1, pp. 179–228, Jul. 2003, doi: https://doi.org/10.1080/07421222.2003.11045756.
[28] D. Leonard-Barton, “Core capabilities and core rigidities: A paradox in managing new product development,” Strategic Management Journal, vol. 13, no. S1, pp. 111–125, 1992, doi: https://doi.org/10.1002/smj.4250131009.
[29] J.G. March, and H. A. Simon, Organizations, 2nd ed, Wiley-Blackwell, 2008.
[30] P. Maskell, “Towards a Knowledge-based Theory of the Geographical Cluster,” Industrial and Corporate Change, vol. 10, no. 4, pp. 921–943, Dec. 2001, doi: https://doi.org/10.1093/icc/10.4.921.
[31] Mathisen, G. E. “Organizational security: A conceptual framework,” Journal of Contingencies and Crisis Management, vol. 18, no. 2, pp. 100-109, 2010.
[32] E. M. Morin, Organizational effectiveness and performance: A multidimensional concept, Sage Publications, 2014.
[33] V. O. Odiri, Foundations of information science, Pumark Nigeria Limited, 2014.
[34] F. Olivera, “Memory Systems In Organizations: An Empirical Investigation Of Mechanisms For Knowledge Collection, Storage And Access,” Journal of Management Studies, vol. 37, no. 6, pp. 811–832, Sep. 2000, doi: https://doi.org/10.1111/1467-6486.00205.
[35] D. Pierre, C. Eugène, and A. Oscar, “Measuring firm performance: A synthesis of the literature,” International Journal of Accounting and Financial Reporting, vol. 8, no. 2, pp. 55-73, 2018.
[36] G. Probst, S. Raub, and K. Romhardt, Managing knowledge: Building blocks for success, John Wiley & Sons, 2000.
[37] P. J. Richard, T. M. Devinney, G. S. Yip, and G. Johnson, “Measuring organizational performance: Towards methodological best practice,” Journal of Management, vol. 35, no. 3, pp. 718–804, Feb. 2009, doi: https://doi.org/10.1177/0149206308330560.
[38] G. Rubera and A. H. Kirca, “Firm Innovativeness and Its Performance Outcomes: A Meta-Analytic Review and Theoretical Integration,” Journal of Marketing, vol. 76, no. 3, pp. 130–147, May 2012.
[39] Becerra-Fernandez, D. E. Leidner, and D. Leidner, Knowledge Management. Routledge, 2014.
A. Seleim and O. Khalil, “Knowledge Management and Organizational Performance in the Egyptian Software Firms,” International Journal of Knowledge Management, vol. 3, no. 4, pp. 37–66, Oct. 2007, doi: https://doi.org/10.4018/ijkm.2007100103.
B. L. Simonin, “Transfer of Marketing Know-How in International Strategic Alliances: An Empirical Investigation of the Role and Antecedents of Knowledge Ambiguity,” Journal of International Business Studies, vol. 30, no. 3, pp. 463–490, Sep. 1999, doi: https://doi.org/10.1057/palgrave.jibs.8490079.
[40] M. O. Opoku, “Information Management and Organisational Performance: A Review of Literature,” Mediterranean Journal of Social Sciences, vol. 6, no. 6, Nov. 2015, doi: https://doi.org/10.5901/mjss.2015.v6n6s1p62.
[41] J.-C. Spender, Business strategy: managing uncertainty, opportunity, and enterprise, Oxford: Oxford University Press, 2015.
[42] E. W. Stein, “Organization memory: Review of concepts and recommendations for management,” International Journal of Information Management, vol. 15, no. 1, pp. 17–32, Feb. 1995, doi: https://doi.org/10.1016/0268-4012(94)00003-c.
[43] Daniel N. Joudrey and Arlene G. Taylor, The organization of information, 4th ed, Libraries Unlimited, pp. 1-722, 2017.
[44] O. Y. Ugurlu, “The impact of information security breaches on organizational performance,” Journal of Information Privacy and Security, vol. 9, no. 3, pp. 33-48, 2013.
[45] N. Venkatraman, “The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence,” Academy of Management Review, vol. 14, no. 3, pp. 423–444, Jul. 1989, doi: https://doi.org/10.5465/amr.1989.4279078
[46] B. W. Wanyama, “Influence of information management practices on organizational performance in the public service sector in Kenya,” European Scientific Journal, vol. 14, no. 5, pp. 146-166, 2018.
[47] T. Xuemei, H. Yan, and X. Lixing, “A comprehensive security management system for information systems,” International Journal of Network Security, vol. 9, no. 2, pp. 182-190, 2009.
