Best Practices in Salesforce and Microsoft Dynamics CRM Customization. International Journal of Computer Science and Engineering Innovations, [S. l.], p. 82–91, 2025. DOI: 10.64137/3107-9458/ICACSIS-108. Disponível em: http://internationaljournalssrp.org/index.php/ijcsei/article/view/502. Acesso em: 20 sep. 2026.