Responsible AI Governance in Cloud-Based Financial Services: Ethical, Regulatory, and Organizational Perspectives
DOI:
https://doi.org/10.64137/31079385/IJMHSS-V2I2P104Keywords:
Responsible AI, Governance, Cloud Computing, Financial Services, Algorithmic Bias, Regulatory Compliance, Explainable AI (XAI)Abstract
This rapid progression of cloud computing and artificial intelligence (AI) under one umbrella has reshaped the traditional paradigm of financial services like never before – making it scalable, providing real-time predictive analytics, and enabling hyper-personalized customer journeys. However, implementing complex AI models in a distributed cloud environment raises serious systemic risks such as opaque black boxes, algorithmic bias, local data sovereignty violations, and changing liability regimes. The purpose of this paper is to explore the need for Responsible AI Governance in cloud-based financial services, highlighting the interplay between these multidimensional levels: ethics, regulation, and implementation. By employing a multi-methodological approach comprising (1) systematic literature review, (2) comparative regulatory analysis, and (3) empirical multiple-case study design across five multinational financial institutions, this research identifies relevant structural friction points between theoretical ethics and cloud-scale deployment. The report finds that, even though technical mitigation tools like explainable AI toolkits are becoming more widely used, organizational silos and misaligned multi-cloud provider SLA continue to obstruct end-to-end compliance. Informed by these insights, we present a novel Three-Tier Responsible AI Governance Framework that harmonizes ethical mandates, ongoing cloud-native monitoring pipelines, and cross-functional accountability matrices. We finish the study with actionable suggestions for risk officers, compliance managers, and system architects seeking to secure effective compliance under emerging international standards like the EU AI Act and revised financial supervisory directives.
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