Office Electronic Communication Methods and Employee Timely Delivery in State-Owned Universities in Bayelsa State
DOI:
https://doi.org/10.64137/31079458/IJCSEI-V1I2P104Keywords:
Office electronic communication methods, Employee timely delivery, Email service, Instant text messages, Chat applications, TimelinessAbstract
The research inquiries into the connection between electronic communication practices in offices and prompt delivery of employees in state-owned universities in Bayelsa State. This research encompasses a cross-sectional survey research design, and the population of the research was permanent administrative employees of state-owned universities (Niger Delta University, University of Africa, and Bayelsa Medical University) in Bayelsa state. To constitute the study participants, a purposive sampling method was chosen; thus, 90 administrators (30 from each state-owned university) were chosen. This research paper was primarily based on primary data, which was gathered using structured questionnaires. The reliability of the instrument was estimated using Cronbach's Alpha and Pearson's Correlation Coefficient, as the inferential analysis was done using Statistical Package for the Social Sciences (SPSS) version 23. The results showed that the email services were significantly related to timeliness. Instant text messages were significant in terms of timeliness, and chat applications presented very high relationships with timeliness. In conclusion, the study shows that the implementation of office electronic communication techniques is of great importance in terms of timely delivery to employees in state-owned universities in Bayelsa State. It was suggested that Universities ought to modernise and leverage their email systems with improved user interfaces, quicker delivery times, and task management systems to improve their contribution towards timeliness.
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